Customs Brokerage Supervisor
Core
Support the customs brokerage manager in ensuring operational, financial, and business excellence for the customs product within the branch.
Role type
Senior IC customs brokerage supervisor
Builds
Customs brokerage operations and compliance processes
Domain
Logistics + Customs Brokerage
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customs brokerage process knowledge, customs legislation expertise (classification, valuation, origin), team leadership, compliance monitoring, financial reporting, customer relationship management, process improvement, negotiation, Microsoft Office proficiency
Preferred skills
Licensed Customs Broker, Hazardous Materials certification, 3-5 years of Customs Brokerage experience
Technologies
CRM systems, productivity tools (macros, power queries), reporting tools
Responsibilities
Monitor compliance with internal policies and external government regulations, allocate team workloads, manage customs guarantees and refunds, support business development and new business transitions, mentor team members and conduct performance reviews, handle customer escalations, implement system/process improvements
Seniority
Senior, hands-on IC with leadership responsibilities