O2C L2 Support Expert - Oracle ERP
Core
Provide Level 2 techno-functional support for Oracle Fusion Cloud O2C modules (AR, CM, Tax), performing end-to-end incident analysis, root-cause investigation, and process improvement.
Role type
Senior L2 Techno-Functional Support Expert
Builds
Operational stability and service performance for global Oracle ERP O2C processes
Domain
Enterprise Resource Planning (ERP) / Financial Operations
Deliverable
client delivery
Required skills
Oracle Fusion Cloud O2C (AR, CM, Tax), Incident & Problem Management, Root-Cause Analysis, ServiceNow, ITIL processes, Cross-functional impact assessment, Release validation, Knowledge management
Preferred skills
Oracle Financials Cloud certifications, ITIL v3/v4 certification, French language proficiency, Automation/AI adoption
Technologies
Oracle Fusion Cloud, ServiceNow, Oracle Tax
Responsibilities
Analyze incidents from an end-to-end business process perspective; Perform advanced root-cause analysis and identify permanent corrective actions; Develop and maintain troubleshooting guides, SOPs, and knowledge base articles; Support release validation, regression testing, and post-go-live stabilization; Collaborate with L2/L3 teams to improve service performance and reduce backlog
Seniority
Senior, hands-on IC
