P2P L2 Support Expert - Oracle ERP
Core
Provide Level 2 techno-functional support for Oracle Fusion Cloud P2P modules (Procurement, Supplier Management, Accounts Payable, Expenses, Tax) and analyze end-to-end business process incidents.
Role type
Senior L2 Techno-Functional Support Expert
Builds
Operational stability and service performance for global Oracle ERP P2P processes
Domain
Enterprise Resource Planning (ERP) / Oracle Cloud / Procurement & Finance
Deliverable
client delivery
Required skills
Oracle Fusion Cloud P2P modules, Incident & Problem Management, Root-cause analysis, ServiceNow, ITIL processes, Cross-functional impact assessment, Global support models
Preferred skills
Oracle Procurement Cloud (SSP, PO, Supplier Management), Oracle Financials Cloud (AP, Expenses, Tax), Oracle integrations, Regression testing, Automation/AI adoption
Technologies
Oracle Fusion Cloud, ServiceNow, Oracle Tax
Responsibilities
Analyze incidents from an end-to-end business process perspective, Perform advanced root-cause analysis and identify permanent corrective actions, Develop and maintain troubleshooting guides and knowledge base articles, Support release validation and post-go-live stabilization, Collaborate with L2/L3 teams to improve service performance
Seniority
Senior, hands-on IC
