Field Service Engineer
Core
Field Service Engineer managing customer technical relations, system installation, repairs, and training for the da Vinci® Surgical System in an assigned territory.
Role type
Mid-level Field Service Engineer (Medical Devices)
Builds
Robotic surgical systems (da Vinci®)
Domain
Healthcare / Robotic Surgery
Deliverable
physical/clinical work
Required skills
troubleshooting complex electro-mechanical systems, system installation and configuration, preventative maintenance scheduling, spare parts inventory management, customer training in operating rooms, travel management, lifting 37 Kgs
Preferred skills
medical device experience, applied science or engineering background
Technologies
da Vinci® Surgical System
Responsibilities
Analyze customer requirements for pre-site planning and installation coordination; autonomously schedule and manage planned and unplanned service appointments; assess and repair Intuitive Surgical products; identify and provide feedback on product or process enhancements; provide technical training to surgeons and hospital staff; manage administrative duties including service contracts and call escalation data
Seniority
Mid-level, hands-on IC
