Service Advisor - Mancuso Harley Davidson Crossroads
Core
First point of contact for motorcycle riders, managing service workflows, creating estimates, and coordinating with technicians to get bikes back on the road.
Role type
Service Advisor / Service Writer
Builds
Motorcycle service workflow and customer repair plans
Domain
Automotive / Motorcycle Retail
Deliverable
product features
Required skills
Customer service, service order management, workflow coordination, cost estimation, upselling parts and accessories
Preferred skills
Motorcycle endorsement, passion for Harley-Davidson brand, experience in high-end retail
Responsibilities
Greet customers and diagnose their service needs, write up service orders, coordinate with technicians, provide timely updates and clear explanations, create accurate service quotes, suggest custom parts and upgrades
Seniority
Individual Contributor
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