Supervisor (Customer Service)
Core
Oversee frontline customer care teams at an airport to ensure service excellence, manage passenger flow, and handle escalations.
Role type
Customer Service Supervisor (Airport Operations)
Builds
Passenger entry/exit processes, queue management, and incident reporting for airport clients.
Domain
Aviation / Airport Operations
Deliverable
client delivery
Required skills
Team leadership, conflict resolution, queue management, regulatory compliance, incident reporting, stakeholder coordination, physical stamina, equipment operation
Preferred skills
French language, aviation industry experience, high-volume environment experience
Technologies
Handheld scanners, automated kiosks, basic software programs
Responsibilities
Greet passengers and validate travel documentation, manage passenger flow and stanchion placement, act as first point of contact for complaints, prepare incident reports, coordinate with other airport staff, assist passengers with automated systems.
Seniority
Mid-level Supervisor