Aftersales Technical Engineer
Core
Deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base, providing end-to-end post-installation experience from triage to on-site breakdown response and root cause diagnostics.
Role type
Senior IC Aftersales Technical Support Engineer (HVAC)
Builds
Nationwide service for installed air conditioning base
Domain
HVAC (Heating, Ventilation, and Air Conditioning)
Deliverable
physical/clinical work
Required skills
HVAC system commissioning, fault finding, system diagnosis, root cause diagnostics, customer training delivery, spare assessment, warranty claim assessment
Preferred skills
Onsite and remote support, stakeholder communication, presentation skills, travel across UK & Ireland
Technologies
Refrigeration systems, HVAC systems
Responsibilities
Provide onsite and remote technical support including system commissioning and fault finding; Act as communication link between customers, site engineers, and internal teams; Deliver customer training onsite and at training centers; Assess new spares and warranty claims
Seniority
Senior, hands-on IC