Housekeeping Supervisor
Core
Oversee daily housekeeping operations, staff scheduling, and room status to ensure high standards of cleanliness and guest satisfaction in a 5-star hotel.
Role type
Housekeeping Supervisor
Builds
Clean guest rooms and common areas, manage room inventory, and coordinate with engineering and front office.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff scheduling, room inspection, inventory management, guest relations, complaint handling, safety compliance, training delivery, cross-departmental coordination
Preferred skills
Knowledge of hotel products and services, waste management practices, cost optimization
Technologies
Walkie talkies, master key systems, inventory tracking tools
Responsibilities
Conduct daily briefings with room attendants, update room status, handle guest complaints and lost items, monitor staff performance and schedules, ensure hygiene and safety standards, report maintenance issues to engineering, manage stock of cleaning supplies and linens
Seniority
Mid-level supervisor, hands-on management