Agent/Lead Agent – Ocean Export
Core
Assist the Supervisor/Department Head with all aspects of the department while ensuring the proper and timely movement of freight.
Role type
Agent/Lead Agent – Ocean Export
Builds
Ocean freight shipments and related documentation
Domain
Logistics / Ocean Freight Forwarding
Deliverable
client delivery
Required skills
Customer service, Customer retention, Operation handling, Vendor relations, Accounts receivable management, Shipment processing, Billing, Exception handling, Ocean documentation knowledge, Organizational skills, Computer skills (Excel, Word, PowerPoint), English fluency
Responsibilities
Address and resolve exceptional reports daily, Ensure accurate and timely shipment processing & Billing, Adhere to procedure and productivity standards, Assist with management of A/R and AJAX reports
Seniority
Mid-level, hands-on IC