Rider Care Analyst
Core
Lead rider service line management, design and monitor operational dashboards, and drive strategic analytics to improve rider satisfaction and efficiency.
Role type
Senior rider care analyst (operations & analytics)
Builds
Rider service optimization initiatives and operational dashboards for Delivery Hero's delivery ecosystem
Domain
Food delivery / Quick-commerce / Logistics
Deliverable
dashboards & analysis
Required skills
SQL, data visualization (Looker/Tableau), advanced Excel/Google Sheets, process analysis, operational optimization, strategic project coordination
Preferred skills
Experience in channel management or customer service operations
Responsibilities
Lead service line management ensuring efficiency and satisfaction metrics; Design and monitor operational dashboards; Coordinate project development with regional and global teams; Execute strategic analytics initiatives; Identify operational findings to strengthen rider support processes
Seniority
Mid-to-Senior, hands-on IC