Field Operations Supervisor | Neuquén
Core
Lead a team of shoppers and manage store operations for a quick-commerce platform to ensure order quality and a satisfactory customer experience.
Role type
Field Operations Supervisor (Shopper & Store Management Lead)
Builds
Quick-commerce delivery operations and customer experience
Domain
Quick-commerce / Logistics / Retail
Deliverable
product features
Required skills
Team leadership, demand analysis, shift scheduling, performance metrics analysis, process improvement, digital tools proficiency (Google), driver's license
Preferred skills
National travel availability, flexibility for evening/weekend shifts
Responsibilities
Build and execute actions to ensure partner operational continuity, analyze demand and schedule team shifts, guarantee satisfactory customer experience, resolve operational issues, track team and partner performance metrics, generate evaluation reports for tests or strategies
Seniority
Mid-level, hands-on IC