Vice President - Corporate Communications
Core
Own and evolve Freshworks' global corporate narrative across every channel to drive growth among agile enterprises and IT leaders.
Role type
Sr/Vice President of Corporate Communications
Builds
Omnichannel communications strategy, executive thought leadership, and market perception for Freshworks.
Domain
B2B Technology / IT Service Management / AI-powered CX
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global communications strategy, omnichannel storytelling, executive communications, crisis management, AI/LLM optimization, data-driven measurement, team leadership, media relations, social media strategy, challenger brand positioning
Preferred skills
Experience with public companies, IPO/M&A experience, AI-native communications, unconventional creative thinking
Technologies
LLMs, AI tools, social platforms (LinkedIn, X, TikTok, YouTube)
Responsibilities
Define and scale corporate narrative across earned media, social, and emerging AI search surfaces; lead a global team spanning US, APAC, and EMEA; manage executive communications engine for C-suite; serve as lead on Escalation Response Team for crisis management; build measurement framework linking awareness to pipeline influence.
Seniority
Vice President, strategic leadership & global team management
