Realtime Analyst
Core
Monitoring and analyzing real-time data to ensure service levels and abandon rate targets are met, while communicating daily with operations and clients.
Role type
Realtime Analyst (WFM)
Builds
Service level adherence and operational efficiency reports
Domain
Workforce Management (WFM) in Banking, Financial Services, Healthcare, Insurance, Shipping, Logistics, Travel, and Hospitality
Deliverable
dashboards & analysis
Required skills
Real-time data analysis, Excel proficiency, WFM tools competency (Calabrio, Amazon Connect), flagging non-adherence, identifying blockers
Preferred skills
Ability to work independently and within a team, fast-paced environment adaptability
Responsibilities
Monitor real-time data, analyze blockers to meet targets, flag non-adherence, communicate with operations and clients
Seniority
Entry-level (1 year experience required)
