Customer Contact Centre Agent, IKEA Thailand
Core
Build and retain long-lasting relationships with new and existing customers in a multi-channel retail environment by fulfilling needs and ensuring a positive shopping experience.
Role type
Customer Contact Centre Agent
Builds
Customer trust and brand loyalty for IKEA
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Customer relationship management, multi-channel support, conflict resolution, upselling, service level adherence, complaint handling, telephone etiquette, computer literacy
Preferred skills
Knowledge of store operations, crisis management, feedback provision
Technologies
IKEA internal systems
Responsibilities
Identify customer needs and offer solutions using IKEA systems, resolve individual customer needs with realistic timelines, match agreed service levels, provide advice on add-on sales, listen to and anticipate customer needs, promote IKEA products and services, provide constructive feedback to colleagues, support customers with IKEA tone of voice
Seniority
Entry to Mid-level, individual contributor