Assistant Manager
Core
Supervise daily hotel operations and guest services at a fast-paced airport hotel, ensuring brand standards and safety.
Role type
Assistant Manager (Hotel Operations)
Builds
Guest arrival/departure processes, room allocations, and daily hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Supervisory experience, OPERA Cloud proficiency, guest service management, staff rostering, complaint resolution, emergency decision-making, Microsoft Office
Preferred skills
Problem-solving, creative approach to guest experience, calm under pressure, outcome-driven performance
Technologies
OPERA Cloud, Microsoft Office
Responsibilities
Oversee guest arrivals and departures, manage and supervise staff tasks, review and implement procedures, assist with guest complaints, conduct property walk-throughs, assist with staff training and rostering, manage emergency situations, maintain shift handover reports
Seniority
Mid-level, hands-on IC