Service Advisor - Land Rover Roaring Fork
Core
Schedule appointments, greet customers, identify required services using vehicle history, advise on necessary services and costs, and ensure comprehensive re-delivery checks.
Role type
Service Advisor
Builds
Customer service interactions and repair order production
Domain
Automotive retail / Dealership
Deliverable
client delivery
Required skills
Scheduling, customer greeting, service history analysis, cost computation, customer satisfaction survey review, professional appearance
Preferred skills
Automotive Service Advisor experience, dealership experience, ASE certification, sales experience, general knowledge of vehicle mechanical operations
Responsibilities
Schedule appointments with customers, greet customers and make them feel welcome, work with customer and technician to identify required services, advise customers on necessary/suggested services and costs, compute cost of replacement parts and labor, ensure comprehensive re-delivery check of customer vehicle, review results of customer satisfaction surveys
Seniority
Entry-level to Mid-level, trainable