Principal Product Manager - High Volume Lifecycle
Core
Own the holistic servicing experience for High Volume customers to drive activation, expansion, and retention through expert support and AI solutions.
Role type
Principal Product Manager (High Volume Lifecycle & Servicing)
Builds
Premium servicing experiences, operational capabilities, and AI solutions for high-volume financial customers
Domain
Fintech / Cross-border payments / High-volume customer lifecycle
Deliverable
product features
Required skills
Strategic planning, Service design, Cross-functional influence, Data analysis (SQL), Systems thinking
Preferred skills
AI solution integration, Regulatory compliance strategy, Growth mindset
Technologies
SQL, AI solutions
Responsibilities
Shape vision and roadmap for High Volume servicing, Scale operational capabilities and deploy AI solutions, Collaborate across Send, Operations, Fincrime, and Compliance teams, Improve customer predictability and confidence, Balance customer growth with platform capabilities and regulatory requirements
Seniority
Principal, strategy & mentorship