FR - Réceptionniste (H/F/X)
Core
Front desk receptionist responsible for guest check-in/out, reservations management, cash handling, and ensuring guest satisfaction at an Accor hotel.
Role type
Front desk receptionist
Builds
Guest check-in/out processes, reservation records, billing and cash transactions
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest relations, reservation management, cash handling, PMS software proficiency, payment processing, conflict resolution, English language skills
Preferred skills
Second foreign language, hospitality/tourism training, prior reception experience
Technologies
PMS (Property Management Systems)
Responsibilities
Greet guests with courtesy and professionalism, process check-in and check-out, handle cash transactions and billing, coordinate with hotel services (maintenance, F&B), manage guest requests and complaints, ensure security and confidentiality procedures are followed
Seniority
Entry-level to Junior