Operations and Maintenance Performance Manager
Core
Monitoring and reporting on performance indicators and SLAs for Roads Management Centres, Tunnels Control Centres, communication networks, and ITS systems; leading analysis and preparation of operational improvement strategies.
Role type
Senior Operations and Maintenance Performance Manager
Builds
Optimized on-road performance, monthly performance reports, traffic engineering improvement plans, and traffic response plans for special events.
Domain
Transportation planning and traffic management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Traffic modelling, data analysis, SLA management, incident management, traffic engineering, stakeholder coordination, root cause analysis, traffic simulation modelling
Preferred skills
Experience with Performance Based Contracts, managing cross-functional teams, urban environment expertise
Technologies
SCATS, traffic simulation modelling tools, data analysis tools
Responsibilities
Manage subcontractors providing SCATS and traffic engineering support; produce and review monthly performance reports; coordinate ad-hoc major incident and special event reporting; lead data and process analysis for traffic engineering improvements; manage customer complaints and root cause analysis; prepare traffic response plans for special events.
Seniority
Senior, hands-on IC