Host/Hostess
Core
Welcoming and seating guests at FAENA dining outlets, managing reservations, and ensuring a smooth arrival experience in line with luxury hospitality standards.
Role type
Front-of-house host/hostess
Builds
Seating experiences and reservation management for resort dining guests
Domain
Luxury hospitality / Fine dining
Deliverable
product features
Required skills
Reservation management, table allocation, guest greeting, menu presentation, team coordination, complaint handling, system data entry, VIP recognition, service standards compliance
Preferred skills
Hospitality training, reservation system familiarity, additional languages
Technologies
Restaurant management systems, POS/booking platforms
Responsibilities
Greet and welcome guests, manage reservations and waitlists, escort guests to tables, coordinate table flow with service and kitchen teams, monitor dining area readiness, handle guest inquiries and complaints, maintain accurate reservation records, support VIP guest recognition, promote restaurant offerings
Seniority
Entry-level to Junior