Bogotá | Especialista en Atención al Cliente en Español TMOB I HE
Core
Customer service representative managing cross-sell sales, technical support, and customer retention for a telecommunications campaign.
Role type
Customer Service Representative
Builds
Customer support and sales for telecom services
Domain
Telecommunications
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, CRM usage, verbal and written communication
Responsibilities
Answering customer phone inquiries, providing basic technical support, handling renewals and refunds, managing customer objections, maintaining quality and productivity metrics
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