Digital Business Analyst - On Going Loyalty
Core
Lead business analysis for digital projects and continuous improvement to enhance the pub experience and customer loyalty programs.
Role type
Digital Business Analyst
Builds
Digital products and processes for customer reward and loyalty schemes
Domain
Hospitality / Pub industry / Customer Loyalty
Deliverable
product features
Required skills
Business analysis, requirements gathering, process modeling, stakeholder management, Agile methodologies, customer data analysis, loyalty program design
Preferred skills
Experience with gamification, pricing and promotions strategy, BCS Business Analysis certification
Responsibilities
Lead business analysis activities from start to end, gather and validate requirements from stakeholders, document business and system processes, collaborate with product teams and vendors, lead workshops
Seniority
Mid-level, hands-on IC
