Atlassian Engineer
Core
Administer, configure, and optimize Atlassian Cloud platforms (Jira, Confluence, JSM) to support enterprise ITSM, Agile workflows, and knowledge management.
Role type
Senior Atlassian Cloud Administrator / Platform Engineer
Builds
Service portals, automated workflows, dashboards, and integrated knowledge bases for financial services clients
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Jira Cloud administration, Jira Service Management (JSM), workflow design, automation rules, REST APIs, webhooks, Confluence administration, permission management, ITSM best practices
Preferred skills
Enterprise-scale integration design, process improvement strategies, Tier 3 troubleshooting
Technologies
Jira, Confluence, Jira Service Management, REST APIs, webhooks, Marketplace applications
Responsibilities
Administer and optimize Jira, Confluence, and JSM within the Atlassian Cloud; Design and maintain complex workflows, automations, and project configurations; Configure service portals, queues, SLAs, and knowledge articles; Develop enterprise-scale automations and integrations using APIs and webhooks; Provide Tier 2/3 support and troubleshoot platform issues; Manage permissions, roles, and access controls for security and compliance
Seniority
Senior, hands-on IC
