Sr. Associate Account Management
Core
Provide technical support for enterprise storage platforms and infrastructure, diagnosing complex issues across SAN/NAS environments and resolving customer incidents.
Role type
Senior IC technical support engineer (enterprise storage)
Builds
Resolution of storage and infrastructure incidents for enterprise customers
Domain
Enterprise IT infrastructure, storage systems
Deliverable
client delivery
Required skills
Enterprise storage troubleshooting, SAN/NAS protocols (FC, iSCSI, NFS, CIFS/SMB), RAID and high availability concepts, Linux/Windows administration, TCP/IP networking, log analysis, root cause isolation
Preferred skills
Experience with NetApp ONTAP, Dell EMC, HPE, Pure, or IBM storage platforms, ITSM tools (ServiceNow, Salesforce), managed service environment experience
Technologies
NetApp ONTAP, FAS, AFF, StorageGRID, E-Series, VMware, ServiceNow, Salesforce
Responsibilities
Diagnose storage protocol and host connectivity issues, troubleshoot hardware and software failures, manage end-to-end case lifecycle, communicate with customers during escalations, maintain technical documentation
Seniority
Mid-level, hands-on IC
