Agent de réservations (H/F/X)
Core
Handle incoming calls to present and book hotel stays, spa treatments, and activities for leisure and wellness clients.
Role type
Front-line reservation agent
Builds
Hotel room bookings, spa treatment reservations, and activity packages
Domain
Hospitality / Wellness tourism
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telephone communication, sales presentation, reservation system operation, data entry accuracy, commercial optimization
Preferred skills
Spa/wellness industry experience, Opera software proficiency, Aquao system knowledge, English fluency, written French proficiency
Technologies
Opera, Résa Web, Aquao, extranets
Responsibilities
Manage incoming phone calls, convert inquiries into bookings, optimize room and spa sales, input reservations accurately
Seniority
Entry-level to Junior
