Téléconseiller / Téléconseillère
Based in France
Core
Handle incoming customer calls to provide first-level support and conduct outgoing survey calls.
Role type
Customer service agent (telephony)
Builds
Customer support interactions and survey data collection
Domain
Customer relations / Call center
Deliverable
client delivery
Required skills
telephone communication, written communication, data entry, call handling, customer relationship management, procedural adherence, result analysis
Responsibilities
Analyze incoming customer needs and provide first-level responses, conduct outgoing survey calls, record call information in a dedicated database, write emails to various stakeholders, qualify calls via rigorous data entry in tracking tools
Seniority
Entry-level