Senior Staff Machine Learning Engineer - Agentic AI
Core
Design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform, including multi-agent orchestration, enterprise-grounded reasoning, and autonomous agents for IT, CRM, HR, and Security workflows.
Role type
Senior Staff Machine Learning Engineer (Agentic AI)
Builds
Autonomous agents, multi-agent systems, and the SENSE → DECIDE → ACT → GOVERN architecture for enterprise-scale AI.
Domain
Enterprise Software / Agentic AI / Large Language Models (LLMs)
Deliverable
production ML models | product features
Required skills
Agentic system design, multi-agent orchestration, enterprise data integration, production AI system operations, Python, technical leadership, model integration, system architecture
Preferred skills
Search and retrieval at scale (RAG, hybrid search), MLOps, LLM fine-tuning, inference optimization
Technologies
Anthropic, Google, OpenAI, Go, Java, C++, RAG pipelines, vector stores
Responsibilities
Design and ship multi-agent systems with orchestration, tool use, and planning loops; Build agents leveraging ServiceNow data layers (CMDB, Knowledge Graph); Own guardrails for observability, human-in-the-loop, and compliance; Integrate frontier models into production workflows; Provide technical leadership through architecture decisions and mentoring.
Seniority
Senior Staff, hands-on IC with leadership responsibilities
