Service Desk First Level Support Engineer
Core
First-level support engineer acting as the single point of contact for customer inquiries, managing incidents, and coordinating operational processes for financial institutions.
Role type
First-level Service Desk Engineer
Builds
Incident resolution and service delivery for operational business units
Domain
Financial Technology (Wealth Management)
Deliverable
client delivery
Required skills
Incident triage, SLA management, user administration, process documentation, MS Office 365
Preferred skills
Banking/IT service experience, escalation management, service board management
Responsibilities
Initial screening and assigning of incoming Incidents and service Requests, Ensuring services are provided in accordance with contracts and SLAs, User management tasks, Coordination of major incident process, Processing and documentation of operational requests, Involvement in user recertification processes
