Home Support Program Manager (RN/RPN)
Core
Manage the delivery of quality personal support services to clients in a community setting, ensuring compliance with legislation and standards of practice.
Role type
Senior Home Support Program Manager (RN/RPN)
Builds
Client Service programs and initiatives related to Service Delivery, Quality, Risk Management, Safety and Performance Management
Domain
Community healthcare / Home care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Nursing licensure (RN or RPN), progressive management experience, unionized environment management, conflict resolution, stakeholder relationship building, KPI analysis, continuous quality improvement
Preferred skills
Experience in community health care
Technologies
None stated
Responsibilities
Motivate, direct, and coach staff to ensure quality care; oversee hiring, training, and orientation of Home Support Supervisors; facilitate internal and external meetings; collect and share KPI results; identify trends and process gaps for continuous improvement; communicate serious service quality issues to leadership; support the Regional Director with projects and operations
Seniority
Senior, hands-on IC
