Transcon Supervisor
Core
Supervise daily operations, manage team workloads, and ensure compliance with operational standards for a logistics support team.
Role type
Team Lead / Supervisor (Logistics Operations)
Builds
Operational efficiency and customer service delivery for logistics clients
Domain
Logistics / Supply Chain / Transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Inventory management, accounting, team leadership, data entry, invoicing monitoring, CRM management, policy compliance, mentoring, audit execution, MS Excel, multi-tasking, analytical thinking, attention to detail, basic mathematics
Preferred skills
Proactive problem solving, adaptability to system changes, strong work ethic, reliability, ability to work independently and collaboratively
Technologies
MS Excel, MS Word, CRM systems, standard office equipment
Responsibilities
Review and support day-to-day quotations, allocate workloads within the team, monitor workboards to ensure KPIs are met, build and maintain relationships with customers and service providers, assist in retention calls and complete customer reviews, monitor invoicing and BNP reports, oversee compliance with operational process standards, mentor agents and lead team members, audit new accounts and follow up on agent responsibilities, support the manager with staff development and goal setting
Seniority
Mid-level Supervisor, hands-on leadership