Customer Success Manager
Core
Deliver targeted training, manage client relationships, and drive cost savings strategies for Direct Material/Electronics Sourcing professionals using Part Analytics' platform.
Role type
Senior Customer Success Manager (Supply Chain/Procurement)
Builds
Part Analytics' AI-powered supply management software platform
Domain
Electronics manufacturing, supply chain, direct material sourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, supply chain process expertise, direct material sourcing knowledge, strategic negotiation, business review facilitation, upsell/cross-sell identification, cross-functional collaboration
Preferred skills
Advisory service delivery, SaaS domain experience, APICS/Lean/Six Sigma certifications
Technologies
Part Analytics platform, cloud-based electronics development tools
Responsibilities
Deliver expert training sessions for sourcing professionals, manage client relationships from user to VP level, lead business reviews with key stakeholders, identify and summarize cost savings opportunities, provide strategic negotiation support, evangelize new platform features and identify upsell opportunities
Seniority
Senior, hands-on IC