IT Support Engineer
Core
Provide Tier-1 and Tier-2 technical support for network and cybersecurity issues, monitor LAN/WAN infrastructure, and troubleshoot connectivity.
Role type
IT Support Engineer (Network Operations)
Builds
Local office enterprise LAN/WAN network infrastructure and cybersecurity policies
Domain
IT Services / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco IOS CLI, VLAN configuration, Firewall administration (FortiGate/Palo Alto), TCP/IP, Subnetting, Routing, Wireless networking (Meraki), Cloud environments (AWS)
Preferred skills
CCNA certification, Fortinet NSE 4 certification, Cantonese language proficiency
Technologies
Cisco, Meraki, FortiGate, Palo Alto, AWS
Responsibilities
Monitor and maintain daily operations of local office enterprise LAN/WAN network infrastructure; Assist in basic configuration, cabling, and troubleshooting of Cisco switches and access points; Support day-to-day administration of Firewalls including routine updates to security policies, standard NAT rules, and VPN user account provisioning; Provide Tier-1 and Tier-2 technical support for network and cybersecurity related issues; Keep physical network cabling diagrams, logical network topologies, and IT asset inventories accurate and up to date; Liaise with local ISPs and network service providers for routine maintenance, circuit installation, or reporting outage incidents.
Seniority
Mid-level (2-3 years experience)