Product Manager - Mitigation Platform
Core
Lead product strategy and execution for the Mitigation Platform to standardize operational workflows, manage case/document lifecycles, and empower agents with data-driven tools to resolve customer issues efficiently.
Role type
Senior Product Manager (Operations & Mitigation)
Builds
Case and document request lifecycle management systems, customer communication tools, and agent-facing platforms for Wise Operations.
Domain
Fintech / Cross-border payments / Operational Efficiency
Deliverable
production ML models | product features
Required skills
Product strategy at scale, team leadership and hiring, hands-on execution (player-coach), data-driven decision making, AI tooling (LLMs, SQL, prototyping), stakeholder alignment
Preferred skills
Experience with complex organizational structures, ability to synthesize regulatory documents, novel problem-solving approaches
Technologies
LLMs, SQL, AI prototyping tools
Responsibilities
Define product roadmap and KPIs/OKRs, align engineering/design/operations on servicing improvements, oversee key projects to reduce friction and automate reviews, collaborate with Compliance and Data Science teams, build and inspire cross-functional teams
Seniority
Senior, hands-on IC with leadership responsibilities