Senior Software Engineer - Contact Automation - AI
Core
Senior technical leader designing and deploying AI-driven contact automation solutions (Wise Assistant) to resolve customer queries and improve support efficiency.
Role type
Senior IC Software Engineer (AI/LLM focus)
Builds
Scalable microservices, intent detection systems, contact processing pipelines, and AI agent workflows for the Wise Assistant.
Domain
Fintech / Customer Support Automation / Generative AI
Deliverable
production ML models | product features
Required skills
Java (event-driven/Kafka), LLM application, RAG system design, AWS Bedrock, microservices architecture, RESTful APIs, database design, AI evaluation frameworks, agentic workflows
Preferred skills
Customer support automation experience, multi-agent systems, fine-tuning LLMs
Technologies
Java, Kafka, Typescript, Python, AWS Bedrock
Responsibilities
Lead design and deployment of scalable automation components; own intent detection and routing logic; integrate third-party AI agents; optimize platform performance; mentor engineers.
Seniority
Senior, hands-on IC with mentorship
