Hostess
Core
First point of contact for guests, managing seating, order intake, and ensuring a welcoming dining atmosphere.
Role type
Front-of-house hostess
Builds
Welcoming guest experience and operational flow at the restaurant entrance
Domain
Hospitality / Fine Dining
Deliverable
product features
Required skills
Guest greeting and seating, menu knowledge, order handling and payment processing, complaint resolution, maintenance reporting, mise-en place preparation, uniform and grooming standards, personal hygiene maintenance, team communication
Preferred skills
Degree or diploma in Hospitality or Tourism management, 2+ years in hotel operations
Technologies
None
Responsibilities
Greet guests upon arrival and manage seating, present menus and handle order intake and payments, maintain clean and organized side stations, report cleanliness and equipment issues, handle guest complaints, perform mise-en place tasks, attend departmental briefings
Seniority
Entry-level to Mid-level, hands-on IC