Junior WFM Product Manager (Verint)
Core
Junior Product Manager supporting the execution and continuous improvement of Workforce Management products and platforms to enhance service experiences across customer care, finance, travel, and lifestyle services.
Role type
Junior IC product manager (workforce management)
Builds
Workforce Management product features, platform enhancements, and upgrades
Domain
Workforce Management / Contact Center Operations
Deliverable
product features
Required skills
Workforce Management concepts, Agile methodologies, business requirements gathering, cross-functional collaboration, process documentation, KPI monitoring
Preferred skills
Verint Workforce Management exposure, forecasting, scheduling, capacity planning, intraday management, vendor partnership
Technologies
Microsoft Excel, PowerPoint, Jira, Azure DevOps
Responsibilities
Support product roadmap execution, translate business requirements into user stories, prioritize product backlog, coordinate delivery of platform enhancements, analyze workforce processes for efficiency improvements, monitor product performance via KPIs, assist with testing and release management, create process documentation and training materials, partner with vendors for troubleshooting, identify automation opportunities
Seniority
Junior, hands-on IC