Automation Anywhere Support Engineer (RPA) (L1, L2 & L3)
Core
Ensure stability and performance of production RPA bots by managing L1, L2, and L3 support tickets, troubleshooting, and resolving incidents.
Role type
L1/L2/L3 RPA Support Engineer (Automation Anywhere)
Builds
Production RPA bots and automated processes
Domain
Robotic Process Automation (RPA)
Deliverable
client delivery
Required skills
Automation Anywhere (A360) platform expertise, root cause analysis, incident management, log analysis, SQL database connectivity troubleshooting, API integration debugging, Control Room management, ITSM framework experience
Preferred skills
Gen AI or Chatbot integrations, Python/JavaScript scripting, UiPath/Power Automate familiarity, Automation Anywhere Certified Advanced RPA Professional certification
Technologies
Automation Anywhere (A360), ServiceNow, JIRA, SQL
Responsibilities
Manage full lifecycle of support tickets from triage to resolution, proactively monitor RPA environment for failures, conduct deep-dive debugging of bot configurations and code, implement fixes for bot failures, collaborate with development teams on complex bugs, create and maintain troubleshooting guides and runbooks, analyze recurring tickets to recommend improvements
Seniority
Mid-level, hands-on IC
