Supervisor - Customer MDM
Core
Lead the Customer Master Data team to ensure accuracy, completeness, and governance of customer data across ERP and business systems.
Role type
Senior IC/Lead Customer Master Data Supervisor
Builds
High-quality customer master data supporting finance and operations
Domain
Finance Operations / Master Data Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer Master Data Management, ERP platforms (Oracle), People Leadership, Data Governance, Process Improvement, Stakeholder Management, Internal Controls, Team Coaching, Performance Management, Change Management
Preferred skills
Global Shared Services experience, OTC domain knowledge
Technologies
Oracle ERP
Responsibilities
Lead and supervise Customer MDM operations to meet SLAs and KPIs; Review and approve customer master data lifecycle requests; Manage workload distribution and resource allocation; Ensure adherence to internal controls and compliance policies; Lead process improvement initiatives for automation and standardization; Coach and develop Customer MDM Specialists and Senior Specialists.
Seniority
Senior, hands-on IC with leadership responsibilities