Senior IT Field Service Engineer (m/w/d)
Core
Support laboratory and sample collection sites in the Eastern region (primarily Leipzig and Freiberg) by resolving IT issues, managing client deployments, and ensuring secure, compliant workstation operations.
Role type
Senior IT Field Service Engineer (Client Management & Hardware)
Builds
Stable, secure, and compliant endpoint environments for laboratory staff
Domain
Life Sciences / Clinical Diagnostics / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Client Management, Configuration Manager (SCCM), Microsoft Intune, Client Hardware & Peripherals, Operating Systems, Network Technologies (AD, DNS, DHCP), Endpoint Security, Patch Management, Ticket Management, Hardware Installation & Configuration
Preferred skills
SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker, Project Management
Technologies
SCCM, Microsoft Intune, SentinelOne, Qualys, Cisco Umbrella, Zscaler, BitLocker, Windows, AD, DNS, DHCP
Responsibilities
Analyze, prioritize, and resolve IT incidents; Deploy and manage client lifecycle; Install, configure, and exchange hardware and peripherals; Ensure secure and compliant workstation operations; Collaborate with business units and international IT teams on technical requirements; Support rollouts, site renovations, and infrastructure projects
Seniority
Senior, hands-on IC