Customer Quality Engineer
Core
Ensure injection mold production efficiency through process design, development, and direct production support while serving as the customer representative for product issues.
Role type
Customer Quality Engineer
Builds
Injection mold production processes and quality solutions for automotive and industrial customers
Domain
Manufacturing / Automotive / Industrial
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
8Ds, 5Ps, DWDP, 5-Whys problem-solving tools, PPAP, APQP/AQP, PPM data analysis, quarantine and containment coordination, continuous improvement methodologies, scrap reduction strategies
Preferred skills
Automotive industry experience, knowledge of audit protocols and inspection procedures, project coordination across functional areas
Technologies
8Ds, 5Ps, DWDP, 5-Whys, PPAP, APQP, AQP
Responsibilities
Lead customer issue resolution using root cause analysis tools; maintain daily quality and cost data; fulfill new parts submission requirements; provide on-site problem resolution at customer locations; coordinate quarantine and containment actions; support new product launches and process changes; champion continuous improvement to reduce scrap and improve efficiency.
Seniority
Mid-level, hands-on IC