Transcon Agent ( Road Freight )
Core
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Transcon Department.
Role type
Transcon Agent (Road Freight)
Builds
Freight process flow, operational data, client/vendor billing, and delivery clearance.
Domain
Global Logistics / Road Freight
Deliverable
product features
Required skills
Data entry, tracking and tracing, client and vendor billing, network communications, compliance adherence, KPI management, internal procedures understanding, escalation management.
Preferred skills
Hazardous materials certification.
Technologies
Excel, Word.
Responsibilities
Ensure smooth and timely freight process flow; Ensure accurate and timely data entry into operational systems; Track and Trace Transcon files and reporting; Ensure accurate and timely client and vendor billing; Ensure delivery of freight and timely clearance when applicable; Interact with customers in arranging their shipments to meet service standards; Contribute and maintain good relationships with suppliers; Meet compliance at all times; Network communications, timely responses to emails and requests; Meet KPI standards in accordance with Company policy; Understand customers procedures and maintain updated internal DLSOPs; Escalation of problems to Management when necessary.
Seniority
Individual Contributor