Floor Manager 40h
Core
Lead store operations and a team of Sales Advisors to deliver exceptional customer experiences and drive sales performance in a fashion retail environment.
Role type
Senior IC floor manager
Builds
Daily store operations, team performance, and customer service standards
Domain
Retail / Fashion
Deliverable
product features
Required skills
Store operations management, team leadership, sales data analysis, customer service, recruitment and onboarding, talent development, brand ambassadorship
Preferred skills
Analytical thinking, KPI management
Technologies
Sales data systems
Responsibilities
Deliver high-level customer service through styling advice and product knowledge, analyse sales data to maximise department performance, lead and motivate Sales Advisors, support recruitment and training, identify and nurture future talent, oversee daily store operations, act as a brand ambassador, step into Store Manager role when required