Hostess
Core
Greet and seat guests, manage reservations, maintain dining area hygiene, and ensure guest satisfaction through personalized service.
Role type
Front-of-house hostess
Builds
Guest seating experience and reservation management
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Reservation management, guest relations, table maintenance, menu knowledge, POS system operation (Micros), conflict resolution
Preferred skills
Knowledge of wine and spirits, event awareness
Technologies
Micros
Responsibilities
Greet and seat guests according to SOPs, take and manage reservations, maintain guest history and special occasion lists, ensure dining area cleanliness and readiness, resolve guest issues, operate POS for billing and voids, report accidents and incidents.
Seniority
Entry-level IC
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