Account Manager
Core
Build sustainable relationships with airline catering clients to ensure contractual deliverables, manage account plans, and drive continuous improvement in service and safety.
Role type
Account Manager (Airline Catering)
Builds
Luxury airline catering services and gourmet menu options
Domain
Airline industry + Food Catering
Deliverable
client delivery
Required skills
Account management, customer service, data analysis, strategic thinking, project management, inventory management, complaint resolution, performance data capture
Preferred skills
Airline industry experience, catering/logistics/hospitality experience, forward planning, Microsoft Office proficiency
Technologies
Microsoft Excel, Word, PowerPoint
Responsibilities
Build and maintain relationships with all levels of client organizations; ensure contractual deliverables and compliance; implement and communicate account plans; attend client meetings as an internal interface; manage customer audits; oversee inventory capture and burn-off discussions; distribute customer instructions; investigate and respond to complaints and incidents; coordinate trials with clear objectives; capture performance data against KPIs and flag trends.
Seniority
Individual Contributor