AWS Cloud Engineer - Platform Operations
Core
Support and optimize AWS infrastructure powering Amazon Connect and enterprise cloud platforms using SRE and automation practices.
Role type
Senior IC AWS Cloud Engineer (Platform Operations)
Builds
Highly available, secure, and scalable cloud solutions for Amazon Connect and related platform services
Domain
Cloud Infrastructure / Site Reliability Engineering
Deliverable
production ML models | infrastructure
Required skills
AWS services (Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, DynamoDB), Terraform, Python, AWS CLI, CI/CD pipelines, observability tools (Dynatrace, Splunk, Grafana, OpenTelemetry), incident management, release management
Preferred skills
AWS Certifications (Solutions Architect, DevOps Engineer), Amazon Connect/NICE CXone/Genesys Cloud experience, ServiceNow, automated remediation solutions, High Availability/Disaster Recovery design
Technologies
Terraform, Python, AWS CLI, PowerShell, GitHub, GitHub Actions, Jenkins, CloudWatch, Dynatrace, Splunk, Grafana, OpenTelemetry
Responsibilities
Manage Infrastructure as Code (IaC) and automate operational tasks; Support incident response, RCA, disaster recovery, and production readiness; Build self-healing automation and operational runbooks; Develop dashboards, alerts, and monitoring solutions; Support CI/CD pipelines and release management; Collaborate with teams to improve cloud scalability and security
Seniority
Senior, hands-on IC