Senior Team Manager - Tech (Streaming) | Shaw
Core
Leading multiple Content Protection Operations teams to process copyright infringement and legal claims accurately and compliantly.
Role type
Senior Team Manager (Content Protection Operations)
Builds
Operational excellence in copyright enforcement and legal claims processing
Domain
Legal Operations / Intellectual Property / Content Protection
Deliverable
client delivery
Required skills
Strategic leadership, workforce planning, operational governance, risk management, performance management, stakeholder management, root cause analysis, process improvement, data analytics, compliance management
Preferred skills
Experience with YouTube/Google content moderation, AI/automation initiatives, digital rights management expertise
Technologies
AI-enabled solutions, automation tools, performance dashboards
Responsibilities
Lead and develop Team Leaders to achieve operational and quality targets; oversee day-to-day delivery of copyright infringement processing; ensure compliance with copyright laws and client policies; manage workforce capacity and staffing strategies; drive continuous improvement and operational transformation; partner with Legal and Quality teams to maintain decision accuracy.
Seniority
Senior, hands-on IC with leadership scope
