Staff Inbound Product Manager
Core
Own product strategy and delivery for ServiceNow's enterprise employee-facing Knowledge Management product to ensure high-quality content for AI systems.
Role type
Staff Technical Product Manager (Knowledge Management & AI)
Builds
Enterprise Knowledge Management product, AI-readiness capabilities, governance tooling, and content quality standards for Now Assist and Moveworks.
Domain
Enterprise SaaS, Knowledge Management, AI/LLM content quality
Deliverable
production ML models | product features
Required skills
Technical Product Management, Knowledge Management, AI product delivery, Governance design, Technical judgment, Strategic roadmaping
Preferred skills
ServiceNow Knowledge Center, AI retrieval mechanics, Knowledge taxonomy, Customer zero experience
Technologies
ServiceNow Knowledge Center, Now Assist, Moveworks, Claude, Copilot
Responsibilities
Own technical product vision and roadmap for Knowledge Management; Define and operationalize Knowledge Governance model and lifecycle frameworks; Partner with AI teams to align knowledge quality with AI performance; Serve as internal customer zero to validate features and represent production experience.
Seniority
Staff, hands-on IC with strategic scope