Maintenance Call Center Coordinator
Core
Provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
Role type
Facility maintenance coordinator
Builds
Timely repair of facility issues at company sites
Domain
Retail facility management
Deliverable
product features
Required skills
troubleshooting, problem solving, cost analysis, work order management, vendor coordination, basic building systems knowledge, Microsoft Office (Excel)
Preferred skills
retail facility support experience, associate or bachelor's degree in business
Responsibilities
Liaise with store employees and vendors to ensure timely repair of facility issues; Compile and evaluate information about each facility repair issue to determine whether repair or replacement is the most appropriate solution; Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits; Determine the most cost-effective means of sourcing parts and equipment; Coordinate with Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs; Develop and maintain relationships with vendors to ensure competitive pricing and quality services; Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
Seniority
Entry-level to Mid-level