American Girl Retail Service Support - Seasonal (Remote - IL)
Core
Seasonal Retail Service Agent providing customer support via phone and email for American Girl, resolving issues related to retail experiences, products, services, reservations, and purchases.
Role type
Seasonal Customer Service Representative
Builds
Customer support interactions and order processing for American Girl retail and e-commerce channels
Domain
Retail / Consumer Goods
Deliverable
client delivery
Required skills
Customer service, phone and email communication, order processing, data entry, problem-solving, basic math, computer proficiency, typing speed (30 WPM)
Preferred skills
Experience in call center, consumer services, or retail support
Responsibilities
Deliver exceptional customer service via phone and email, research and resolve customer issues, process customer orders accurately, document customer interactions, maintain understanding of products and policies
Seniority
Entry-level, seasonal