Principal Presales Enterprise Architect
Core
Lead pre-sales architecture engagements for Enterprise Industry customers (Manufacturing, Retail, Travel, Services) to design cross-functional strategies and solutions on the ServiceNow platform.
Role type
Principal Presales Enterprise Architect
Builds
High-level architectures, strategies, and workshops for C-level executives to demonstrate ServiceNow value in complex enterprise landscapes.
Domain
Enterprise Software / Manufacturing & Retail / Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Enterprise Architecture, Strategic Consulting, AI Integration, ERP Systems, Industry Frameworks, Cloud Architecture, Stakeholder Management, Solution Design
Preferred skills
Human Centered Design, Supply Chain Economics, Regulatory Compliance, ISV Ecosystem Knowledge
Technologies
ServiceNow, SAP, Oracle, NetSuite, Shopify, TOGAF, Zachman, IT4IT, BIAN, TMForum
Responsibilities
Engage with customer executives to identify pain points and translate them into ServiceNow solutions; Lead architecture design engagements for Customer Experience, AI Governance, and IT Transformation; Articulate the 'platform of platforms' vision to CIO/CTO level audiences; Create best practices, white papers, and educational sessions; Collaborate with internal business units to provide thought leadership.
Seniority
Principal, hands-on IC with strategic influence
